CRM Support Program (AAA)

Advise. Administer. Assist. Riptide created the AAA Program to help organizations fully leverage their CRM solution and overcome the challenges experienced by some customers. Riptide will provide your organization with the business and technical expertise required to successfully utilize your CRM solution for a fraction of the cost of a full time employee. Plans start for a little as $925 per month. More

CRM Implementation (Salesforce.com & SugarCRM)

A successful CRM implementation requires disciplined coordination of all activities from defining business requirements to final release and everything in between. Riptide provides an end to end solution encompassing all aspects of a successful implementation including enrollment in the AAA Program following release. More

Custom Development

Riptide's research and development over the last decade has been focused entirely on the new software and architecture landscape that we all know today as "cloud computing". As a result, our development and engineering staff have gained deep expertise in developing on-demand software solutions leveraging all of the latest "cloud based" technologies, platforms and architectures.More

System Integration

Integrating Salesforce.com with existing enterprise applications can be challenging. The only method of integration requires utilization of the Force.com web services which are not supported by many legacy applications. Riptide has extensive experience using the latest technologies to expose legacy applications through web services and is a leader in Service Oriented Architecture (SOA).

Business Analysis

CRM is a powerful and flexible tool that can be configured to address the requirements of any organization. Riptide can ensure that your investment in CRM is meeting your needs by performing a thorough analysis of your business processes and workflows. More

Configuration

Each business has unique needs and tailoring a CRM solution to address the specific operational and security requirements of your organization is essential to recognizing a return on your investment. Riptide has extensive experience configuring and optimizing CRM solutions for organizations of all sizes. More

Business Intelligence / Custom Analytics

CRM provides flexible reporting tools to allow users to easily create simple, online reports. Complex analytical reports are more difficult to create and may require access to data in ways that a CRM solution may not natively support. Riptide can develop and implement sophisticated analytical reports and dashboards to deliver the Key Performance Indicators (KPI) for your organization to the people who need it.

Training

Proper training is essential to user adoption and user adoption is essential for a successful implementation. Riptide is a leader in Distance Learning Management and Instructional Design and can develop and deliver the custom training your organization needs.

Data Migration & Management

Riptide can help implement controls to reduce outdated, duplicated, or improperly stored information and improve data quality. Riptide can also develop systems and processes to move data back and forth between the CRM and other systems or help transfer legacy data into a CRM solution.

Campaign Management & Marketing

Riptide has an award winning creative services team that can help your organization develop and run a full marketing program. Riptide can help with activities as simple as email blasts and direct mail to multi-national media campaigns.