Salesforce Enterprise Services Program
Riptide offers comprehensive Salesforce & Force.com consulting and development through our Salesforce Enterprise Services Program (ESP). Riptide has designed the enterprise services program to help businesses maximize their Salesforce investment, by driving user adoption, implementing best practices and giving clients access to a team of experienced certified Salesforce professionals.
Salesforce & Force.com is an extremely powerful platform when utilized properly, but experience has shown us that many companies don't utilize the full benefits of their Salesforce platform for reasons such as:
- Incomplete or improper Salesforce implementation
- Ill-defined business goals
- Inadequate training
- Lack of knowledge about system capabilities
- Insufficient resources to properly support the user base
Riptide assigns a member of our Salesforce team to your organization to ensure that your Salesforce system is being used effectively. This individual takes on a role of "client advocate", who becomes an extension of your organization and will be the primary point of contact for all of your Salesforce needs. Your "client advocate" will learn the goals and objectives of your business and will help develop and document a clear vision for the use of your Salesforce system, essentially providing you with an in-depth business analysis of your organization.
Riptide will further analyze your Salesforce setup & configuration and further make recommendations on best practices and process improvements specifically for your business. This process is what we call our Blueprint Solution, which outlines an improvement plan to be implemented over time.
As your Salesforce consulting partner, we are aware that the most successful implementations are the direct result of the people who install them. This is why we take extra care to ensure all Riptide Salesforce consultants possess excellent technical, business and people skills. Riptide's team of Salesforce experts collectively possesses all the skills required to solve any challenge your organization may come across.
The ESP program includes many Salesforce consulting services such as:
- User Management
- Configuration
- Customization
- Report and Dashboard Development
- Data Management
- Campaign Management
- Training & Support
- AppExchange Applications
- And Much More
- Apex & VisualForce Development
- API System Integration
- And Much More
The final piece of our Enterprise Services Program (ESP) is getting you the assistance you may need-anytime. Riptide is happy to help you with anything that's hindering your Salesforce system from performing at its peak. Whether by phone, email, or in person, we are here to assist.
Call us today to learn how easy and affordable it can be to get your company's Salesforce system performing at its absolute best!
