Enterprise Salesforce Implementation
When it comes to an effective Salesforce Sales Cloud and Service Cloud implementation, Riptide believes every organization has its own distinctive set of business processes, corporate lingo, and data management challenges, which is why we believe that a one-size-fits-all solution usually isn't the best solution.
Our Our Salesforce implementation consultants have worked hard to understand the uniquely diverse business processes of each and every company they've worked with in order to provide the best possible Salesforce implementation solution for that organization—and we will do the same for yours.
Riptide's 5 Steps to Success
Every Salesforce implementation project we do—from low-budget installs to multi-million dollar corporate overhauls—passes through our 5 Steps to Success Program. What that means for you is a job done right the first time. Our Success Program is designed to track your Salesforce implementation goals, keep the project on time and within budget, and create a successful and profitable Salesforce solution for your organization. Here's how we do it:
Business Process Review
We will perform an in-depth review of your company's unique processes to fully understand your business and the needs of your future Salesforce users. We will also outline key success factors and goals to be met, enabling us both to determine a successful implementation.
We will identify several different solutions for your Salesforce project and help you choose the most efficient and cost-effective option for your business.
Agile Project Development
Your Salesforce solution is soon going to become an integral part of your business, which is why we want you and your team of users to be involved every step of the way—from incremental releases and customization approvals to finishing up with the final details and obtaining sign-offs from your company's stakeholders.
Once the project is completed, we will provide tailored training based on your unique Salesforce customizations suited to the individual needs of your users and your business.
The first 90 days after your Salesforce implementation are critical to its success, which is why we highly recommend additional support for your users. Having direct support from the same team that implemented your Salesforce application will be instrumental in seeing a faster return on your investment.
Salesforce Implementation Success Factors
User Adoption Is Key
Did you know that more than 50% of all CRM implementation projects are considered to be failures? That is a staggering amount of projects (and dollars) gone awry, but the question is "why?" In today's increasingly competitive business world, few, if any companies have expendable resources to throw at CRM solutions that have a 50/50 chance of succeeding, so the question remains—Why do so many CRMs fail? The answer is simple: User Adoption. According to a recent study, the #1 reason any CRM project fails is due to the lack of user adaption, beating out all other reasons by a landslide at 90%.
Now the question becomes: How does Riptide get your users to adopt their new Salesforce CRM solution and use it in their day-to-day work routines? This is where our proven 5 Steps to Success Program comes into play. At Riptide, we've worked with a great number of companies through the years, and one thing we've learned is that people generally don't like change. We've taken this fact very seriously and have worked it into every step of our 5-step program. We ask employees what they do, how they do it, how it could be done better and quicker, and what tools they need to complete it. We ask employers the same questions and more. We figure out the best solutions to help their employees work smarter not harder, resulting in a happier and more productive workforce. Once your employees learn that Salesforce will make their jobs easier, they immediately begin to see it not as a burden, but as a valuable tool meant to help them succeed.
User Adoption (43%)
is the key factor in a successful Salesforce implementation. We invest a great amount of time and effort on training your employees to become efficient and satisfied users of your Salesforce system.
of a CRM with your other business applications means your employees will spend less time duplicating information across different programs, freeing up time for more important projects. Learn about our Salesforce integration services here.
can be a huge factor in determining the success of your project which is why we give you options so that you can decide what features are most important.
is a necessity for the optimal performance of your Salesforce environment. Your users will be able to complete more tasks in less time, making your Salesforce implementation an even greater success. Learn about Salesforce customization here.
Timeline Efficiency (4%)
and staying on target with key project deliverables can factor into the overall success of your Salesforce project. At Riptide, we employ an agile project development strategy, ensuring that you are continually involved in the success of your own project.
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Katy Kear | Appexchange Review
"Plasticard Locktech International (PLI) has called upon the services of Riptide’s Consulting for over 2 years. Their consultants are experienced and have an in-depth knowledge of Salesforce as well as a possible solution for nearly every obstacle. This has allowed PLI to streamline a number of business processes as well as provide a higher level of service to our customers in ways we wouldn’t have been able to otherwise."